Common questions
Customer service
info@fannymichel.se
We answer emails within 48 hours during business days, but usually much faster than that!
info@fannymichel.se
We answer emails within 48 hours during business days, but usually much faster than that!
To make a return, you use the return slip that comes with the package.
When you use our return label, you will be charged 9,9 Euro for return shipping.
To make an exchange – place a completely new order in the web shop, then fill in your first order number and your name on the return slip. Write your new order number on the lower half of the return slip.
When you use our return label, you will be charged 9,9 Euro for return shipping.
To address a complaint we require a written description via e-mail, your order number and an image describing the reason for the complaint, sent to info@fannymichel.se to get more information.
Should the package be damaged on arrival, please contact us directly at info@fannymichel.se before opening the package.
We have a 2-6 business days delivery time, but we always ship as soon as possible!
You can track your order via the link that you received in your delivery email. The email may land in your spam folder, so check there as well.
For questions about your invoice or payment (not product questions), we refer to Walley.
The product is unfortunately out of stock. Feel free to follow us on Facebook and Instagram where we post immediately when new deliveries arrive.
There may be one left in our physical store in Gothenburg. Feel free to call the Gothenburg store and ask if they have in stock. 031-16 64 17
Unfortunately, this is not something you can do yourself. Contact us at info@fannymichel.se and we can help you if your order has not yet been processed.
Once we have received your order, a confirmation will be sent automatically to your email address. Always make sure to double-check that your email address is correct. This is the most common reason for missed order confirmations. It can also end up in your spam folder.
If you have not received your order confirmation within 24 hours, please contact our customer service at info@fannymichel.se